Order preparation
Bring orders into an agreed workflow, with the SKU, quantity and destination information needed to prepare them.
DTC fulfillment
You grow your brand.
We prepare the orders.
Pick, pack and dispatch from Winnipeg for brands selling directly to Canadian customers. Shape the workflow around your products and how you sell.
Request a quote
Order fulfillment detail
The work behind every order.
Each step below is scoped with your products, packaging and destinations before the first live order runs.
Pick & pack
Pick the right items and pack them to your agreed requirements, including product-specific handling.
Branded details
Discuss branded packaging, inserts, bundles, kitting and labeling before your first shipment.
Shipping & tracking
Select the service that fits each shipment and establish how tracking returns to your store.
Inventory visibility
Keep SKU-level stock and fulfillment activity organized for stock review and replenishment.
Returns handling
Agree on inspection and restocking rules so returned products follow a clear process.
Designed around
your order profile.
Single-item parcels and multi-item orders have different requirements. We’ll review the work behind each shipment before setting up your service.
Discuss my fulfillmentLet’s work through the details
- Your product range and SKU count
- Order volume and units per order
- Packing, labeling and insert requirements
- Dispatch schedule and cutoff times
- Destinations and preferred service levels
The details that protect the customer experience.
SKU and barcode checks
Set up product identifiers before the first inbound shipment. Verify quantities and flag mismatches so picking starts from an accurate inventory record.
Packaging, inserts and kits
Use your branded packaging or agree on suitable cartons and mailers. Specify inserts, bundles, subscription boxes and labeling instructions by product.
Order exceptions
Agree on how to handle out-of-stock items, address changes, cancellations and packing exceptions before an order reaches dispatch.
Tracking and reconciliation
Define how tracking returns to your sales channel and which shipment records your team needs for customer support and invoice review.
Before we pack your first order
Can I supply branded packaging?
Include your carton or mailer sizes, inserts and packing instructions in the quote request. Packaging materials and assembly steps need to be specified separately from the products inside the order.
How do I request kitting, labeling or FBA preparation?
Send the exact task, units involved, label specifications and destination requirements. These services require a separate scope review; a marketplace listing on this site is not confirmation that every preparation service is available.
What should I do about a cancellation or address change?
Contact the team with the order reference and requested change as soon as possible. Whether a change can be made depends on the order’s stage; do not assume an edit in your store will stop a parcel already being prepared or dispatched.
The service behind the quote
Clear terms from the start.
Complimentary storage
From the date your inventory is counted and shelved. Storage charges apply after the complimentary period.
Same-day dispatch cutoff
Orders received before noon local warehouse time are processed for same-day dispatch. Delivery time depends on the carrier and destination.
Shipping priced for your needs
Peglog shipping prices are confirmed for your shipment. Handling, materials, tax and applicable additional charges are identified separately.
No long-term lock-in
No minimum order volume or long-term contract. Monthly invoices itemize the services used.
Order profile
What the picked and packed work depends on
An order is priced on the work behind it. These details change what happens at the bench.
Units per order
A single-item parcel and a five-item order take different picking and packing time.
Packaging specification
Carton or mailer, protective materials and inserts are defined per product instead of guessed per order.
Multi-parcel orders
Two destinations or a split shipment become two parcels, each with its own label and tracking.
Destination profile
Parcel size and billable weight decide the carrier service; the packing work is quoted separately.
Send your order profile with the quote request so the service scope matches how you actually sell.