A clearer start.
Questions, answered.

Peglog is built for Canadian ecommerce brands, multi-channel sellers and importers who need warehousing and fulfillment in Canada. Tell us about your products and sales channels so we can confirm the fit.

Email info@peglog.ca or use our quote request form. We’ll review your requirements, confirm the service scope and plan your store connection and first inbound shipment.

Start with a stock reconciliation, open-order list and planned transfer date. Keep track of orders fulfilled by the previous provider so the same order is not shipped twice. Arrange the inventory transfer before changing your store routing. Read the details →

We do not provide refrigerated or frozen storage, hazardous-material handling, or storage of licensed goods such as firearms and tobacco. Tell us about batteries, liquids, fragile goods, expiry dates and oversized items before booking.

Share the container or shipment type, carton count, SKU count and expected arrival date. Our team will confirm receiving arrangements and any unloading or handling requirements before booking.

We need your SKU list, quantities, product dimensions, labeling details and shipment information. Agree on the receiving appointment and any special handling in advance.

Use a consistent SKU for each product variant. Include its description, barcode, quantity, packed dimensions and weight. Separate carton counts from the number of individual units inside them. Read the details →

Provide a contact who can resolve shortages, extra units, damaged cartons or unidentified products. Retain the shipment reference and packing list so the discrepancy can be traced to the inbound delivery. Read the details →

A warehouse quote does not by itself confirm freight forwarding, customs clearance or port pickup. List those requirements separately and identify who will arrange each leg before booking an inbound delivery. Read the details →

Shopify is our primary direct integration. Our WMS also supports marketplace workflows including Amazon, Temu and Walmart, with API and batch import options for other setups. We confirm channel activation and test order flow during onboarding.

Orders received before 12 PM local warehouse time ship the same day. Carrier transit time is separate from dispatch; we review packing instructions and inventory readiness during onboarding.

Our current carriers are Intelcom / Dragonfly, Straightship, UPS and FedEx. The available service depends on your destination, packed dimensions and weight.

We agree on a returns process with you, including receiving, condition checks, documentation and restocking criteria. Items requiring a decision are handled according to your instructions.

Include your carton or mailer sizes, inserts and packing instructions in the quote request. Packaging materials and assembly steps need to be specified separately from the products inside the order. Read the details →

Send the exact task, units involved, label specifications and destination requirements. These services require a separate scope review; a marketplace listing on this site is not confirmation that every preparation service is available. Read the details →

Contact the team with the order reference and requested change as soon as possible. Whether a change can be made depends on the order’s stage; do not assume an edit in your store will stop a parcel already being prepared or dispatched. Read the details →

Provide the original order reference, return tracking number, expected SKU and quantity, and a return authorization if you use one. If the contents do not match, keep the return separate from sellable stock until its outcome is decided. Read the details →

Request a quote with your product dimensions, monthly order volume, storage needs and typical delivery destinations. We’ll provide a tailored breakdown of the services you need.

Use our Straightship calculator for supported parcel shipping estimates from Winnipeg. Warehousing, fulfillment and other carrier services are quoted for your actual products and requirements.

Inventory receives 60 days of complimentary storage from the date it is counted and shelved. There is no minimum order volume. Ask for the applicable storage rate after the free period in your quote.

Review receiving, storage, order preparation, packaging materials, shipping and any returns or additional work as separate categories. Check billing units, minimum charges, taxes and exclusions before accepting a quote. Read the details →

We work on month-to-month terms without a long-term contract or minimum order volume. Invoices are issued monthly and itemized by service. Your quote identifies rates, applicable charges and payment terms.

Our warehouse is at 422 Jarvis Ave, Winnipeg, MB R2W 3A6. Contact our team to book an inbound appointment before sending inventory.

Winnipeg is our only operating warehouse today. Toronto and Vancouver locations are planned, but are not yet accepting inventory. We will announce addresses and opening dates when ready.

We plan Canadian shipping from Winnipeg. Coverage, transit times and surcharges depend on the selected carrier and destination, so we confirm them when preparing your quote.

Describe the destination country, product and shipment requirements in your enquiry. The website describes Canadian fulfillment from Winnipeg; cross-border service availability and responsibilities need separate confirmation. Read the details →