Receive & match
Log the parcel against its tracking number and available order or return authorization. Separate unmatched returns for review.
Returns handling
Returns handled.
Inventory recovered.
A clear process for what comes back: receive it, check it, document it, then restock or follow your instructions. All from Winnipeg.
Request a quoteControl the next step
A return deserves
more than a pile of boxes.
Know what arrived, what condition it is in, and what happens next. Set your return rules at onboarding so every item has a defined path.
The returns process
Four steps. A documented outcome.
Inspect & document
Check packaging, visible damage and labels. Set photo requirements and specify whether the inspection includes opening the product.
Apply your rules
Use the restocking criteria agreed for each product. Hold uncertain items for your review, with clear instructions for anything unsuitable for resale.
Restock or resolve
Move approved units back to sellable inventory. Arrange disposal, return-to-sender or other handling only under the agreed instructions.
Decide the rules before returns arrive.
Restock
Define the condition required for resale, packaging replacement and the inventory status for approved goods.
Hold for review
Specify when an item needs a decision from your team, what evidence you need and how you want to be contacted.
Disposal or other handling
Agree on written authorization, documentation and any product-specific handling before disposal or return-to-sender.
Unmatched returns
Set an identification and escalation process, a holding period and the authorized outcome for unclaimed parcels.
Plan your returns
before the first one.
Discuss my returns Can I set different rules for different products?
Yes. Share SKU-level requirements so inspection, photos, restocking and items requiring review can follow the right instructions.
Where should customers send returns?
Confirm the return address and reference format with Peglog during onboarding before changing your store instructions. Our location is 422 Jarvis Ave, Winnipeg, MB R2W 3A6.
What is included in the return quote?
We review receiving, inspection, photos, restocking, labels and any disposal or other handling separately. Processing times and holding periods are agreed in your service plan.